How Can We Help You?
Direct support, troubleshooting, and answers for NicZero: Quit Vaping & Pouches on iPhone and iPad.
Contact Developer Support
Have a question, bug report, or feature request? Email our support team directly and we will respond within 24 business hours.
Frequently Asked Questions
How do I switch between Cold Turkey and Stepdown Taper mode?
Tap the mode pill at the top-right of the Tracker dashboard (or open Settings & Profile) to switch between Cold Turkey and Stepdown Taper at any time without losing your logged history.
How does the 30-Minute Craving Delay Timer work?
On the Tracker dashboard (or at the top of the Record Intake sheet), tap "Start 30m Craving Delay Timer & Live Activity" (NicZero Pro). NicZero starts a live countdown on your Dashboard, Lock Screen, and Dynamic Island to help you wait out the urge, and logs +1 Craving Defeated when you tap "Urge Passed (+1)".
How do I restore or cancel my NicZero Pro subscription?
To restore previous purchases on a new device, open Settings & Profile inside NicZero and tap "Restore App Store Purchases". To manage or cancel an active subscription or free trial, open iOS Settings > [Your Name] > Subscriptions > NicZero.
How do I export my logs or erase all local data?
Open Settings & Profile inside NicZero. Tap "Export Full Activity Log (CSV)" to share or save your timestamped entries, or tap "Delete All Local Data & Reset App" to permanently wipe all on-device and widget data.